Pet Care FAQs
SACHIN KARADEShare
🐾 ProMart Pet Care Store – FAQs
1. What types of pet care products do you offer?
We offer a wide range of pet care essentials including grooming tools, shampoos, conditioners, toys, pet beds, feeding accessories, and health products for dogs, cats, and small pets.
2. Are your products safe for all breeds and ages?
Yes, all our products are made with safe, pet-friendly materials and are suitable for most breeds and ages. However, always read the product label or consult your vet if your pet has allergies or sensitivities.
3. Do you ship across the USA?
Absolutely! We offer fast and reliable shipping to all 50 U.S. states. Most orders are delivered within 3–7 business days.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders above $50 within the USA. For orders under $50, standard shipping rates apply.
5. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use it to check real-time updates on your package’s location and estimated delivery.
6. Can I return or exchange a product?
Yes! We offer a 30-day return policy on unused, unopened products. Just contact our support team with your order details to initiate a return or exchange.
7. What should I do if I receive a damaged or wrong product?
We’re sorry if that happens! Please contact us within 24 hours of delivery with your order number and photos, and we’ll quickly send a replacement or process a refund.
8. Are your grooming and care products tested on animals?
No, our products are cruelty-free and not tested on animals. We believe in keeping your pets safe while being kind to all animals.
9. Do you offer discounts or promotions?
Yes, we regularly run exclusive discounts and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated on new offers!
10. Can I cancel my order after placing it?
You can cancel your order within 12 hours of purchase. After that, the order may already be processed or shipped.
11. Do you have products for both cats and dogs?
Yes! We carry a full range of products for dogs, cats, and small pets. You can filter products by pet type on our shop page.
12. How can I contact customer support?
You can reach our friendly customer service team via email or live chat on our website. We usually respond within 24 hours on business days.
HAPPY BUYING!!!